CRM Manager

  • Sofia
  • Stockholm
  • Bucharest
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Our client is a young and innovative iGaming company which is looking for an ambitious CRM Specialist/Manager to join its team and set up the CRM department from scratch. This position is fully remote with flexible working hours.

The requirements

  • At least 2 years of work experience in CRM manager (preferable in the iGaming industry)
  • Ability to work independently
  • Fluent (business) English language skills
  • Excellent communication skills
  • Familiar with the IGaming industry

Responsibilities

  • Planning and delivering CRM strategies to increase loyalty and retention across the company.
  • Deciding on the structure of a chosen CRM platform structure and ensuring it works seamlessly across each arm of an organisation.
  • Ensuring the CRM platform captures all required information at key points in the customer cycle.
  • Mapping customer journeys by analysing touch points along a pipeline and maximising commercial opportunities with this information.
  • Overseeing direct communication with customers through a chosen CRM system and resolving customer complaints quickly.
  • Monitoring and maximising customer lifetime value strategies ensuring maximum profitability.
  • Segmenting customer databases and maintaining lists of segmented customers.
  • Identifying new leads and target audiences to optimise ROI.
  • Migrating different communication channels to more effective, cost-worthy ones.
  • Developing strategies for testing all aspects of a CRM and making sure the most effective approach to customer relationships is always taken.
  • Bringing departments together and maintaining high levels of cooperation between them
  • Knowing your competition and strategising accordingly.
  • Acknowledging individual customer concerns and needs and then catering to them.


Locations

Sliema, Tallinn, Berlin, Sofia, Stockholm and Bucharest

Or, know someone who would be a perfect fit? Let them know!

Sliema Directions View page

Tallinn

10111 Tallinn Directions

Berlin

10178 Berlin Directions View page

Sofia

1000 Sofia Directions View page

Stockholm

111 52 Stockholm Directions View page

Bucharest

Bucharest Directions View page

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