CRM Manager

  • Sofia
  • Stockholm
  • Bucharest
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Our client is a young and innovative iGaming company which is looking for an ambitious CRM Specialist/Manager to join its team and set up the CRM department from scratch. This position is fully remote with flexible working hours.

The requirements

  • At least 2 years of work experience in CRM manager (preferable in the iGaming industry)
  • Ability to work independently
  • Fluent (business) English language skills
  • Excellent communication skills
  • Familiar with the IGaming industry


  • Planning and delivering CRM strategies to increase loyalty and retention across the company.
  • Deciding on the structure of a chosen CRM platform structure and ensuring it works seamlessly across each arm of an organisation.
  • Ensuring the CRM platform captures all required information at key points in the customer cycle.
  • Mapping customer journeys by analysing touch points along a pipeline and maximising commercial opportunities with this information.
  • Overseeing direct communication with customers through a chosen CRM system and resolving customer complaints quickly.
  • Monitoring and maximising customer lifetime value strategies ensuring maximum profitability.
  • Segmenting customer databases and maintaining lists of segmented customers.
  • Identifying new leads and target audiences to optimise ROI.
  • Migrating different communication channels to more effective, cost-worthy ones.
  • Developing strategies for testing all aspects of a CRM and making sure the most effective approach to customer relationships is always taken.
  • Bringing departments together and maintaining high levels of cooperation between them
  • Knowing your competition and strategising accordingly.
  • Acknowledging individual customer concerns and needs and then catering to them.


Sliema, Tallinn, Berlin, Sofia, Stockholm and Bucharest

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Sliema Directions View page


10111 Tallinn Directions


10178 Berlin Directions View page


1000 Sofia Directions View page


111 52 Stockholm Directions View page


Bucharest Directions View page

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