Customer Services Manager

  • Niš
  • Stockholm
  • Sofia
  • Sliema
  • Munich
  • Tallinn
If you are an experienced Team Leader or Shift Leader willing to step into a Manager role this is the right opportunity for you - fully remote role.
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An exciting opportunity exists for a Customer Service Manager ready to take the next step in their career and help a very successful iGaming business grow out of start-up. You will enjoy both an operational and strategic role and be ready to hear your new ideas heard. 

This role if fully remote and enjoys great flexibility as well as excellent career progression opportunities. If you are an experienced Team Leader or Shift Leader willing to step into a Manager role this is the right opportunity for you.

What is requested:


• Build excellent rapport and trust with the support team, providing training and daily support
• Monitor potential issues and improve the user experience
• Compile weekly and raise vertically to management
• Take hold of the Customer Journey and identify areas for potential improvement          • Manage expectations of the team and find ways to improve performance
• Quality assure the content of the team's work
• Focus the team on the core principle of increasing customer retention
• Ensure that the team works in line with the brand values.
• Develop and implement customer operations strategies, processes and structures
• Report KPIs on a regular manner to senior management

Requirements:

  • 4 years’ iGaming industry experience and 2 years in the industry as a Manager or Team Leader.
  • Fluent English is a must while knowledge of Spanish and/or French would be a distinct asset
  • Knowledge of Payments and KYC would be a distinct asset
  • Experience within the operational side of the business and budget planning
  • Experience in training new joiners and coach them effectively

 

Locations

Bucharest, Gzira, Canada, Niš, Stockholm, Sofia, Sliema, Munich and Tallinn

Or, know someone who would be a perfect fit? Let them know!

Bucharest Directions View page

Gzira

Gzira Directions View page

Canada

Canada
S0J 2B0 Canada Directions

Niš

Niš Directions

Stockholm

111 52 Stockholm Directions View page

Sofia

1000 Sofia Directions View page

Sliema

Sliema Directions View page

Munich

80331 Munich Directions View page

Tallinn

10111 Tallinn Directions

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