Senior Technical Customer Support Specialist/Manager - B2B

Excellent care
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A rapidly growing online casino provider is looking to onboard a superstar Technical Customer Support Specialist. Operating from the Malta offices to provide service to customers, suppliers and partners around the world. The perfect fit would be an energetic person to join the team as part of this fast moving company, in a fast paced industry.

Role & Responsibilities

  • Acting as a first point of contact for all Customers and third party providers.
  • Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
  • Liaising with other departments to resolve customer queries in a prompt manner.
  • Monitor the in-house products, and ensure the continuity of services provided to the customers.
  • Be prepared to take on additional ad-hoc responsibilities as required.

Education, Skills & Experience

  • A minimum of one year working experience in a similar position in the iGaming industry.
  • Solid knowledge of Casino games and functionality.
  • Professional customer care skills.
  • Fluency in English, both spoken and written.
  • Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
  • Working knowledge of Microsoft Excel and other MS Office applications.
  • Excellent data entry accuracy and attention to detail.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent

Additional information

  • Yearly salary

    30000 - 35000 EUR

  • Employment type


Or, know someone who would be a perfect fit? Let them know!


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