e-commerce Operations Lead

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Are you organised and efficient and are looking to grow within a results-driven team?

Our client is a fast-growing innovative service provider with international exposure based in Limassol, Cyprus. The company provides tech-oriented services that facilitates clients’ business growth. They are looking to recruit an E-commerce Operations Lead to join a team of IT professionals.

The successful candidate will manage and lead the E-commerce team, providing team training, monitoring performance and initiating and following up on improvement plans.

Role & Responsibilities

  • Team Training and Coaching (including seniors).
  • Perform appraisals.
  • Initiate and follow up on improvement plans.
  • Manage staff shifts and schedules.
  • Review and approve vacation requests.
  • Business analysis and reporting.
  • Carry out competitor analysis and suggest improvements to current procedures and tasks.
  • Translation of regulatory requirements into procedures.
  • Support the E-commerce Operations Team members.
  • Risk mitigation.
  • Strongly contribute to department tools/systems optimisation.
  • Monitor workload volumes and reassign resources when needed/possible.
  • Support the executive team to set up quarterly team KPIs.
  • Support the daily operations to meet set KPI requirements.
  • Provide reports on the operations workload and KPI statuses.
  • Assisting the line manager in any ad-hoc projects/tasks linked to the E-commerce team scope.
  • Assist in the recruitment process, when necessary.

Skills, Experience & Education

  • At least 3 years’ experience in a similar role within the high risk, fintech or E-commerce industry
  • Solid demonstrated working knowledge of at least 3 of the 5 below points:
    • Team performance management at both hard and soft skill levels
    • Project and tasks management
    • Platforms/systems technical optimisation
    • Online payments and/or risk management systems
    • Business analysis and process optimisation
  • Meticulous outlook and good analytical skills
  • Fluent in English
  • Proficiency with Microsoft Office applications, particularly Word and Excel.
  • Coaching and team leading skills
  • Organised, efficient, and looking to succeed within a results-driven team
  • Attention to details, inquisitive nature and confident in the decision making
  • Drive to constantly improve
  • Ability to work without direct supervision, motivating others when necessary

An excellent remuneration package with a number of benefits including daily breakfast, free lunch three times a week, annual performance bonus, flexible remote plan, health insurance, flexible working hours, personal development allowance, free commuting to / from work, Friday drinks and quarterly group events, will be offered to the right candidate.

Apply with your detailed CV in English

Due to time-consuming pandemic restrictions and measures in place, the employer will only consider EU citizens, or persons currently residing and eligible to work in the EU.

To be considered for this role, applicants must have the unrestricted right to live and work in the EU. The successful candidate may be provided with a relocation package to Cyprus [within the EU].

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent

Additional information

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