Are you ready for an exciting opportunity to join a financial customer care team in Malta?

Our client offers trading in over 1000 stocks, shares, ETFs, and CFDs and has one of its offices in St Julian’s, Malta. They are looking for a Customer Service Specialist to join their team.

If you have experience within the Forex industry and speak German and English to a fluent/native level, and you are looking for a new challenge in a fast-growing dynamic company with a flat hierarchy and many development opportunities, then apply today!

Role & Responsibilities

• Answer and support customer-facing communication in German and English, and translate emails, website information, and any other matter as requested
• Interact with various departments to resolve customers' issues
• Investigate possible solutions to customers' issues as well and use the available tools and information resources to resolve problems
• Escalate unresolved problems in accordance with established policies, procedures, and protocols
• Administer client account management, including updating the CRM system
• Maintain professionalism and adhere to all company standards during any client interaction
• Assistance with any special Customer Service projects
• Other tasks and duties as assigned 
  

Required Education, Skills & Experience

• Fluent in German and English both verbal and written (ideally native speakers)
• Minimum of 3 years experience in a similar position in the financial services or banking sector would be considered an asset
• Knowledge of bank-specific products as well as front-middle and back-office processes, especially in the field of securities and derivatives.
• Knowledge of investment and/or bank-specific products especially in the field of securities, derivatives, banking, or asset management will be considered an advantage
• Great problem-solving attitude
• Great communication, multitasking, and organizational skills
• Professionalism, work ethics, and a team player
• Able to work with minimal supervision with a positive can-do attitude
• Ability to think critically and draw from experience to make decisions
• Care in dealing with sensitive information
• Ability to deal with ambiguity and identify customer's needs
• Ability to independently research solutions and solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance-driven and a strong team player
• Basic office skills including knowledge of Microsoft Word and Excel

Excellent career prospects are offered, and this employer invests in your continuous development and education! Staff retention with this great employer is one of the highest in the industry.

Are you ready to be respected for your hard work, and to join a team that believes in sharing experience and expertise, and supporting each other to deliver the highest quality work for an employer that really does care?

Excellent employment terms including generous remuneration, good work-life balance, paid time off (including vacation and sick days), modern and friendly work environment.

Apply with your CV in English

*JobMatchingPartner Limited is a recruitment agency licensed in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent