Customer Support Representative - German Speaker
An online casino company based in Ta' Xbiex is currently looking for a Customer Support Representative - German Speaker to join their team. The selected candidate will be responsible to provide support via emails and chats.
The role is office based offered on a shift basis, paying up to €25K gross + bonus.
Role and responsibilities
- Provide player support via chat and email
- Offer prompt solutions to players
- Identifying and reporting any issues or patterns that may impact the customer experience
- Contributing to a positive and collaborative team environment by sharing knowledge, best practices, and feedback
Education, skills and experience
- Fluent in German at a native level
- Fluent communication skills in English, both written and spoken
- Previous experience in a similar role within igaming is a plus
- Excellent communication and conflict resolution skills
- Willingness to work on a shift basis
- Ability to communicate promptly, thoughtfully, and with empathy
- Ability to work independently and collaboratively within a team
About the role
- Competitive remuneration with shift allowance
- Office-based on shift basis
- Full paid training given
Apply with your CV in English, please.
*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
- Department
- Customer Support
- Role
- German speaking Support Agent
- Locations
- Ta' Xbiex
- Yearly salary
- €25,000
- Employment type
- Full-time
Ta' Xbiex
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About JobMatchingPartner
Owned and operated by JobMatchingPartner Limited since 2019.
Registered office:
Centris Business Gateway II, Level 2G,
Triq is-Salib Ta' L-Imriehel, Zone 3
Central Business District
Birkirkara CBD 3020
MALTA
Recruitment Licence EA00340-2024 issued by the D.I.E.R. in Malta.
Company Reg C93587
Customer Support Representative - German Speaker
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