German Speaking Customer Support Agent to work in Malta

Work with growing group of online casinos and set yourself up for a blooming career within igaming! APPLY NOW!
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Make a career move and work with one of the leading casino and sportsbook operators in Malta, offering their German speaking clients top notch support! With on-the-job training, you don't need previous experience from igaming but you need to have worked in a customer facing environment before and you should enjoy interacting with others - ideally, other people would say you are naturally service minded.

Responsibilities

  • Handle customer queries through Live Chat and email
  • Work with multiple back offices and internal software tools
  • Liaise with third parties to ensure customer queries are answered and/or resolved in a timely and correct manner
  • Assist clients with queries relating to payment processing
  • Assist other teams (VIP, payments, fraud, risk etc) with client related queries

Requirements

  • Fluent German to a C2 standard (native / bilingual standard)
  • Fluent English language skills (written and spoken) B2 standard min required
  • Experience of working with customer facing role
  • Excellent computer literacy
  • Must be able to work shifts, incl nights, on a rolling roster basis

Remuneration

You are offered a basic starting salary of €2K/month + bonuses and benefits, in addition to being welcomed into a growing company with scope for personal and professional growth for the type of individual who would like to make igaming their long-term career choice.

The company invests in their employees, not only with free meals and insurance and lots of activities, but also with education. You really have a chance to make the most of your career here so please apply a.s.a.p. ! 

CV must be in ENGLISH for your application to be considered.

Additional information

Or, know someone who would be a perfect fit? Let them know!

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