Do you love working in the iGaming industry, engaging with players, and are you extremely results-oriented? Being a VIP manager isn’t for everyone, but for those who thrive in this role, it becomes a way of life—and you can earn an excellent wage!

Our client is a rapidly expanding casino and sportsbook, gaining an increasing market share in the Norwegian market. To better serve their clients, they are hiring several more VIP managers. Being a native Norwegian speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.

Basic salary from €26,400-€42,000 depending on seniority
Up to €5K monthly KPI related bonuses

Role & Responsibilities

• Engage with VIP clients via chat, email and phone
• Develop and sustain solid relationships with VIP client
• Assess and resolve clients' issue
• Meet VIP players for streamed and live event
• Evaluate and provide feedback on various segments relating to KPI performanc
• Meet or exceed KPI target
• Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

• Native communication-skills in written Norwegian
• Fluent communication skills in English, both written and spoken
• 2+ years' proven track record of working with B2C VIP management within igaming / online casino operations
• Experience of working also with Sportsbook players would be an asset
• Previous experience of working with VIP players on the Norwegian market in igaming is a non-negotiable requirement and the basic salary will reflect experience

About this role

• Starting date a.s.a.p
• Office-based in Limasson, Cyprus
• Up to €42K basic starting salary
• Comprehensive bonus scheme of up to €5K monthly on KPIs applicable after 3 months' training and trial
• A range of benefits to be introduced upon completed probation
• This role is NOT available on a remote or hybrid-remote basis but is FULLY office-based.

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