Do you love working in the iGaming industry, engaging with players, and are you extremely results-oriented? Being a VIP manager isn’t for everyone, but for those who thrive in this role, it becomes a way of life—and you can earn an excellent wage!

Our client is a rapidly expanding casino and sportsbook, gaining an increasing market share in the Australian market. Being a native Australian English speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your Native Australian communication skills must be top-notch.

Basic salary up to $36K AUD + bonus on KPIs up to $8K AUD / month

Role & Responsibilities

• Engage with VIP clients via chat, email and phone
• Develop and sustain solid relationships with VIP clients
• Assess and resolve clients' issue
• Meet VIP players for streamed and live event
• Evaluate and provide feedback on various segments relating to KPI performance
• Meet or exceed KPI target
• Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

• Native communication-skills in Australian English
• Spoken dialect must be Aussie
• Minimum 2 years' proven track record of working with B2C VIP management within igaming / online casino operations
• Experience of working also with Sportsbook players would be an asset
• Previous experience of working with VIP management for the Australian market in igaming is a non-negotiable requirement and the basic salary will reflect experience
  

About this role

• Fully remote from Australia
  
• $36-57K AUD basic starting salary per year
• Up to $8200 AUD monthly in bounus
• If you hit your targets you can earn up to $98K in annual bonus on KPIs
• A range of benefits to be introduced upon completed probation

Apply with your detailed CV in English, please.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.