An iGaming company based in Ta' Xbiex, Malta and operating in the Belgian market is currently looking for a Dutch Speaking Player Support & Safety Agent to join their team. Reporting to the CS Team Leader, the selected candidate will be the primary point of contact for players.

The role is open to Dutch/Flemish speakers and is offered on a hybrid remote basis, with a salary of up to €27K + 10% bonus.

Role & Responsibilities

• Assist Dutch and English-speaking players via chat, email, and phone
• Troubleshoot issues and escalate when needed, following internal procedures
• Conduct fraud, risk, KYC, and affordability checks to help ensure player safety
• Make outbound calls for verification and responsible gaming checks
• Monitor player behaviour to identify signs of problematic gambling
• Support the Responsible Gaming Analyst with risk interventions when needed
• Educate players on responsible gambling and help with self-exclusion or setting limits
• Engage with players in an empathetic, professional manner
• Meet personal and team targets (both quality and performance)
• Log interactions clearly and communicate effectively with internal teams

Skills & Experience

• Fluency in Dutch/Flemish at a native level (spoken and written)
• Fluency in English at C1 level or higher
• Strong empathy, communication, and listening skills
• A proactive and dynamic mindset
• Experience in Customer Support, Responsible Gaming, or iGaming is a plus
• Technically confident with the ability to troubleshoot issues
• A team player who is also comfortable working independently
• Able to prioritise tasks and manage time effectively

About this role

• Excellent salary of €27K + 10% bonus
• Hybrid / option to work remotely once a week
• Healthcare plan
• Training and education both in-house and on-line
• Fabulous office and work environment in one of Malta’s prime locations
• Multiple company events throughout the year

Apply with your CV in English.

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