Our client, an established Corporate Service Provider based in Swatar, Malta, is seeking an ICT Business Analyst to join their growing team. Reporting to the Chief Financial and Operations Officer, you will act as the link between business units and IT teams, ensuring technology projects meet business needs and end-users receive full support with core systems and reporting tools.

This is a hybrid role offering a salary of up to €50K, depending on experience.

Role & Responsibilities

• Lead the planning, coordination, and delivery of IT and digital transformation projects
• Serve as the primary contact between business units and IT
• Gather, analyse, and interpret business needs, translating them into actionable functional specifications for IT teams
• Support the development and ongoing maintenance of project management frameworks, documentation, and reporting structures
• Identify opportunities to streamline processes, automate workflows, and optimise digital tools across the company
• Evaluate the impact and risks of proposed changes, new initiatives, and system enhancements
• Organise and deliver training sessions, workshops, and user support to enhance system adoption and utilisation
• Facilitate the effective adoption and use of core business applications and digital tools
• Provide technical guidance and day-to-day support, including troubleshooting IT systems
• Develop and implement project tracking and reporting mechanisms to monitor progress, resource allocation, and outcomes
• Prepare and present regular status updates to management and key stakeholders
• Conduct post-project evaluations to capture lessons learned and identify areas for improvement
• Recommend enhancements to project management and business analysis practices to drive efficiency and effectiveness

Education, Skills & Experience

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• Professional certificates (e.g., BCS Foundation Certificate in Business Analysis, Microsoft Certifications, TOGAF, ITIL, CBAP, IIBA-AAC) are a plus
• 5+ years of experience in business analysis, preferably in financial or consulting sectors
• Knowledge of Maltese regulations (GDPR, MFSA, etc.) is a plus
• Fluent in English, both written and spoken
• Strong understanding of financial products, regulatory requirements, and technology solutions
• Experience with BI and reporting tools and core business applications
• IT governance experience is a plus
• Ability to identify AI-enabled opportunities and turn business needs into practical solutions
• Proactive, detail-oriented, with strong communication and stakeholder management skills
• Strong analytical and problem-solving skills
• Able to work independently as well as part of a team

About the Role / Benefits

• Salary up to €50K, depending on experience, plus a performance bonus
• Hybrid role with flexible hours
• Longer weekends – office closes at 14:00 on Fridays
• Office location: Swatar, Malta
• On-the-job training
• Health insurance
• Free parking
• Birthday leave
• Company events and team activities
• Opportunity to attend industry events
• Free mental health workshops
• Study leave and sponsorships

Please note: Due to the urgency of this role, only candidates currently based in Malta will be considered.

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