We have a really interesting and rewarding job for which we need to find a unique candidate: We're looking for an empathetic and engaging person with experience from working with customer support in the igaming industry, who speaks Dutch and French to a native standard, and be fluent in English. If you speak all languages, please read on! 

Role & Responsibilities

• Provide top-notch customer support and responsible gaming guidance to Dutch, French, and English-speaking players
• Communicate with customers via online chat, email, and telephone.
• Assess, troubleshoot and resolve or escalate issues 
• KYC checks
• Assess risk / detect fraudulent activities
• Monitor and analyse player behavior to identify possible signs of problematic gambling
• Utilize available tools and systems to detect patterns of problematic gambling behaviours
• Act as the primary point of contact for players seeking information or assistance related to responsible gaming practices
• Educate customers on responsible gambling practices and support those seeking assistance with self-exclusion or limits
• Engage with players in a supportive and empathetic manner to address their concerns
• Act as a resource for customers, offering information and guidance
• Liaise internally with other teams and document all interactions systematically and thoroughly
  
  Skills and Experience
  
• Fluent to a native level (C2) in Dutch and French
• Fluent in English
• Previous experience of working in igaming customer support
• Understanding of KYC and basic responsible gaming principles
• Customer-centric with ability to engage empathetically with others
• Outstanding communication and collaboration skills
• Dynamic, proactive and driven
• Highly IT literate and solution focused
• Happy to share knowledge and learn from others
• Team player who is also comfortable working independently
• Ability to set priorities effectively
• Integrity beyond reproach
  
  About this role
  
• Excellent Salary of €27K and performance-related bonus
• Hybrid / option to work remotely once a week
• Healthcare plan
• Training and education both in-house and on-line
• Fabulous office and work environment in one of Malta’s prime locations
• Multiple company events throughout the year
• Ability to ask, suggest, and actively contribute to both a better product and a better workplace!

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