We can offer an excellent opportunity for a service-minded Estonian-speaking individual with previous experience of working with chat and email customer support.

The role is with an online casino which has been operational for 5 year but only now is about to open up in Estonia. As you will be the first Estonian-speaker with this casino, it is extra important that your written skills in Estonian are "grammar-police-worthy" as they will rely on you to make some translations and review external translations in addition to supporting the incoming Estonian players. 

The role pays €25-28K depending on experience. We would LOVE to finds someone who can commence work 2 September 2025!

Role & Responsibilities

• Handle incoming queries in Estonian and English, mainly via email and chat
• Offer accurate information and support regarding for example game functionalities, promotions and technical issues
• Assess and assist with a friendly and efficient manner
• Document checks for KYC
• Cooperate closely with AML and RG departments
• Stay up-to-date with SGA regulatory compliance requirements

Requirements

• Excellent communication skills in writing in Estonian
• Fluent in English, written and spoken
• Previous experience of working with support online
• Strong computer literacy
• Customer-first mindset
• Responsible and reliable
• Team-worker!

About this role

• Salary from €25-28K per annum depending on your experience
• Rotating shifts all days of the week but no night shifts!
• Late shifts can be worked from home, dayshifts from the office
• Office-based in Sliema, Malta
• Company events, fun ones!

Online support experience as listed above + native level Estonian are non-negotiable requirements for this role.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.