An established igaming operator with a strong portfolio of online casino brands, headquartered in Sliema, Malta, is currently on the lookout for a Finnish-speaking VIP Account Manager to join their team. The ideal candidate will support VIP operations by nurturing relationships with high-value players, ensuring top-tier customer service, and working closely with both the Operations and Marketing departments.

This is a hybrid role offering a salary of around €40K with a KPI-related bonus on top. 
The salary may be a bit negotiable for senior candidates.

Role and Responsibilities

• Build and maintain long-term relationships with VIP players while delivering an exceptional customer experience
• Support customers through various communication channels
• Manage and exceed KPIs while maximising player value
• Use CRM and analytics tools to segment players, track behavior, and deliver tailored campaigns that boost retention and lifetime value
• Develop and execute VIP strategies, programs, and initiatives

Skills and Experience

• Native-level fluency in Finnish, both written and spoken
• Strong communication skills in English
• Minimum 1 year of experience in VIP or CRM management within the iGaming industry (mandatory)
• Demonstrated ability to exceed targets and drive revenue
• Detail-oriented and well-organised
• Capable of multitasking and managing time effectively
• Customer-focused with a passion for delivering outstanding service
• Proactive self-starter with a positive attitude

About the role

• Salary of €40K, negotiable for senior candidates
• KPI-related bonus on top of salary
• Hybrid working model (min 3 days at the office weekly)
• Central office location in Sliema, Malta
• Physical and Mental well-being support
• Health and dental insurance
• Gym allowance

Please, apply with your detailed CV in English

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