An innovative iGaming company based in Gzira, Malta is looking for a German Speaking VIP Support / Account Manager to join their team. Reporting to the Head of VIP & CRM, you will play a central role in the player engagement strategy, working with customers across multiple markets with a focus on the German market.

This is an office-based role with flexibility, offering a salary of up to €40K, depending on experience.

Role & Responsibilities

• Build and maintain strong relationships with VIP customers by providing personalised service and resolving issues, including outside normal hours
• Communicate with inbound VIP players via emails and chat, providing support for the VIP segment
• Identify customer challenges and help VIPs navigate them smoothly
• Plan and execute campaigns to boost VIP activity, ensuring the right segments are targeted, with timely delivery and reporting
• Suggest creative ideas for bonuses, gifts, challenges, and hospitality to strengthen engagement and loyalty
• Work closely with the CRM team on copywriting, proofreading, and campaign execution
• Collaborate with internal teams such as Payments, Customer Operations, RG, and Casino to ensure a seamless VIP experience
• Ensure all offers and campaigns comply with internal rules and regulatory requirements
• Monitor customer performance, track KPIs, and identify growth opportunities
• Manage personal and team targets

Skills and Experience

• 2+ years of experience in customer support within iGaming
• Native-level German with excellent written and spoken skills
• Fluency in English
• Data-driven, versatile, and an Excel wizard, comfortable working with data, KPIs, and spreadsheets
• Previous experience with tools such as Tableau, Symplify, Jira, and PaymentIQ is a plus
• Customer-oriented, analytical, with a resilient and adaptable approach
• Proactive, eager to grow, and motivated to make an impact
• Able to work independently as well as part of a team

About the Role

• Salary up to €40K, depending on experience
• Office-based in Gzira, standard 9:00 – 17:00, with flexible hours 
• Option to work one day per week from home and a 1-week-away policy in the first year, increasing each year
• Wellbeing allowance
• Health and dental insurance (after probation)
• Free snacks and fruit in the office, with breakfast on Monday and Wednesday and lunch on Friday
• Company events and team activities

Apply with your CV in English, please.

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