This is a great opportunity for a Swedish-speaking professional with 12+ months’ experience in iGaming support (casino) and KYC, who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market, you will be the first point of contact for players, assisting with daily queries.

The role offers a salary of €26-28K, depending on experience.

Responsibilities

• Handle incoming queries in Swedish and English via email and live chat
• Provide accurate support and guidance on game functionalities, promotions, and technical issues
• Assist customers in a friendly and efficient manner
• Perform KYC document checks
• Work closely with AML and RG teams
• Stay up-to-date with SGA regulatory compliance requirements

Requirements

• 12+ months’ experience in iGaming support
• Native or near-native Swedish, with excellent written communication
• Fluent in English, written and spoken
• Experience working with the SGA
• Understanding of basic KYC procedures
• Strong computer literacy
• Customer-first mindset, responsible and reliable
• Good communication and listening skills
• Able to work independently and as part of a team

About the role

• Salary of €26-28K depending on experience
• Rotating shifts across all days of the week (no night shifts)
• Office-based in Sliema, Malta
• Fun company events

Note: iGaming experience and native-level Swedish are non-negotiable for this role.

Please apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.