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Risk / Fraud / Payments · Ta' Xbiex

Client Support Specialist - Payments

Our client provides a wide range of Payment Solutions, catering for clients within the iGaming, eSports, eCommerce and Lead Generation industries.

The role suits someone with strong experience in customer/client support, previous experience of working within regulated payments or in an e-money institution, and has a good understanding of regulatory compliance. Salary €28-35K, see below for full details.

Role & Responsibilities

  • Support new customer applications and guide clients through the onboarding journey

  • KYB (KYC) outreach and documentation collection

  • Review and assess submitted documentation

  • Liaise with compliance teams to ensure onboarding requirements are met

  • Communicate clearly with customers regarding documentation and other requirements

  • Assist with risk-based customer due diligence processes

  • Handle inbound customer queries via Intercom and Live Chat in a timely and professional manner

  • Resolve general account, transaction, and platform-related issues

  • Conduct Risk Assessments and escalate appropriately

Skills & Experience

  • Bachelor Degree

  • 2+ years' experience in Client/Customer Service within regulated payments in or in an e-money institution

  • Familiarity with onboarding, KYC/KYB, and AML frameworks

  • Experience of handing compliance documents relevant to MFSA-regulations

  • Experience with transaction monitoring / DD / EDD

  • Strong attention to detail and ability to review documentation accurately

  • Excellent communication skills in English, both written and spoken

  • Ability to optimize priorities in a deadline-driven environment

  • Highly computer and data proficient

  • Solution-finder mindset with a customer-first approach

About this Role

  • €28-35K starting salary depending on experience

  • KPI-incentives

  • Full time role

  • Based in Ta' Xbiex, Malta

  • Wide range of benefits

Please, apply with your detailed CV in English

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent. 

Department
Risk / Fraud / Payments
Locations
Ta' Xbiex
Yearly salary
€28,000 - €35,000
Employment type
Full-time
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Contact Anneli Nilsson Recruitment Director

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Dorianne Mifsud
Recruitment & HR Operations

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About JobMatchingPartner

Owned and operated by JobMatchingPartner Limited since 2019.
Registered office: 
Centris Business Gateway II, Level 2G,
Triq is-Salib Ta' L-Imriehel, Zone 3
Central Business District 
Birkirkara CBD 3020 
MALTA

Recruitment Licence EA00340-2024 issued by the D.I.E.R. in Malta
Company Reg C93587

Founded in 2019
Co-workers 4
Risk / Fraud / Payments · Ta' Xbiex

Client Support Specialist - Payments

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