An established iGaming company based in Pietà, Malta, is currently looking for a Danish Speaking RG Analyst to join their team. This is a great opportunity for someone who is genuinely passionate about iGaming and committed to promoting safe and responsible play. You’ll play a vital role in identifying risk behaviours and helping players maintain a healthy relationship with gaming.

This is a fully office-based role, offering a salary of €28K + a 10% performance bonus.

Role and Responsibilities

• Communicate with players via email and phone regarding RG-related issues

• Assess reports to identify signs of addictive behaviour

• Follow internal RG procedures to provide appropriate player support

• Regularly monitor flagged accounts (daily, weekly, and monthly reviews)

• Escalate complex cases to senior management

• Recommend improvements to existing RG processes and workflows

Skills and Experience

• Native-level or fluent Danish (spoken and written) – non-negotiable

• Fluency in English at a C1+ level

• Minimum of 1 year of experience in iGaming Customer Support

• Strong communication skills with a high level of empathy

• Strong attention to detail, with an analytical and positive mindset

• Genuine interest in RG and compliance

About the Role

• Annual salary of €28K + 10% performance-based bonus

• Office-based role on a shift basis

• Relocation support

• On the job training

• Birthday leave

• Health insurance

• Wellness allowance

• Fresh daily meals at the office

Apply with your CV in English, please.

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