JobMatchingPartner is assisting a highly successful iGaming company with recruiting several German-speaking VIP Managers to join their growing operations in Warsaw.
The successful candidates will be responsible for managing relationships with high-value players and can earn up to 12 000zł per month + uncapped bonus!

This role suits someone who thrives on building premium client relationships and wants a role where their performance is rewarded through an uncapped bonus structure.
The sky is the limit!

Role & Responsibilities

• Manage daily communication with German VIP players via chat, phone and email

• Build and maintain strong relationships with high-value players

• Resolve player issues in a timely and professional manner

• Analyse player behaviour and activity to identify opportunities for engagement

• Deliver personalised bonuses and promotions based on player activity

• Support the development and execution of VIP retention strategies

• Monitor player activity and ensure VIP players receive a high level of service

• Work towards defined retention and revenue targets

• Maintain accurate records of player communication and activity within CRM systems

• Collaborate with internal teams to improve VIP player engagement and retention

Skills & Experience

• Native/C2 level German language skills, both written and spoken

• Fluent English language skills for internal communication

• Min 1 year experience in Sales/Customer Support, within iGaming, e-commerce, or other in similar industries

• Strong communication and relationship management skills

• Highly computer & Social Media literate

• Able to manage multiple chats simultaneously

• Ability to work in a target-driven environment

• Strong attention to detail

• Experience working with CRM systems

• Ability to analyse customer behaviour and player activity

• Interest in online casino or sportsbook operations

• Commercial mindset with an interest in player retention

• Able to work on own initiative, and as part of a team

About this role

• Salary 9 500 – 12 000zł depending on experience

• Uncapped KPI-based monthly bonus

• 9-hour shifts between 09:00 and 02:00 on a 7-day rota

• Office-based in Warsaw with complimentary breakfast, fruit and snacks

• Relocation package including two weeks of accommodation and travel coverage

• Comprehensive medical & dental insurance

• Assistance with work documentation

• 20 days vacation leave / 26 days if you have 10+ years of work experience in the EU

• Birthday gift cards and a Multisport card

• Team-building events and gift packages for life milestones

Please apply with your detailed CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.