JobMatchingPartner is assisting a successful global iGaming operator with recruiting a German-speaking VIP Team Leader to join their operations in Warsaw, Poland. The successful candidate will be responsible for managing a team of VIP Account Managers for the German market, ensuring performance targets are surpassed through proactive leadership.

This role is suited to an experienced iGaming professional with strong leadership skills who thrives in a target-driven environment. This exciting opportunity is your chance to grow your career within a dynamic international company. The salary offered is competitive, up to 19,000zł depending on experience, plus an uncapped monthly bonus.

Role & Responsibilities

• Oversee the day-to-day operations and performance of the VIP team

• Support the development and progression of VIP Account Managers within the team

• Drive team performance to meet and exceed VIP targets

• Analyse team performance to identify strengths, gaps, and improvement areas

• Build and maintain strong relationships with key customer accounts

• Monitor market trends and KPIs to identify opportunities for growth

• Review and improve existing processes while implementing new operational strategies

• Prepare and deliver regular reports on team and market performance

• Conduct regular 1-to-1 meetings and manage team performance

• Plan and coordinate team schedules and workload distribution

• Work closely with internal teams to ensure smooth operational delivery

Skills & Experience

• Native/C2 level German language skills

• Fluent English language skills

• Minimum of 2 years experience in a VIP role within iGaming - non-negotiable

• Strong leadership skills with the ability to drive a high-performing team

• Excellent understanding of VIP player management and market dynamics

• Strong interpersonal and people management skills

• Ability to work under pressure and meet performance targets

• Proficiency in Microsoft Office

• Excellent organisational and time-management skills

• Strong analytical skills with an understanding of numbers and targets

About This Role

• Salary up to 19,000zł per month

• Uncapped KPI-based monthly bonus

• Office based in Warsaw, Poland

• Standard working hours

• Official employment with full medical insurance (in-patient, out-patient, dental, maternity, annual check-ups)

• Multisport card

• Food vouchers, breakfast, fruit and snacks provided in the office

• Birthday gifts and life milestone packages (newborns, weddings)

• Team-building events and social activities

• Opportunity for career growth within a dynamic international company

Apply with your detailed CV in English, please.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.